Absco Garden Sheds. Easy assembly. 30 year Warranty.

call us now 1800 272 681

0
Shopping Cart : AU$0.00

You have no items in your shopping cart.

Subtotal: AU$0.00
customer friendly service
weather proof
  • Facebook
  • Pinterest
  • Google Plus

 

Customer Service

Shipping & Delivery
Standard delivery timeframes are between 7-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We offer 2 main forms of delivery; Home Delivery or Pickup from Depot (see Depot List here).

Depot Delivery (Free): When your product arrives at the Depot, they will call you to let you know it is available for pickup.
there is a $89 depot delivery fee for Tasmanian depots

Home Delivery: We have 2 flat rates for home delivery. 1) Within 50km from the centre of most major cities and 2) Outside the 50km range where there is a small extra charge. The home delivery option and pricing is visible in the checkout process and we do our best to offer the most competitive rates to your door.

Process: Most of our sheds are manufactured after placing order at our factory in Brisbane, Qld. This process normally takes 2 days after which the 3rd party delivery company can pickup your order and deliver. The actual transport normally takes 7-10 business days. Although we do not run or own the transport companies, we have extremely good success with their delivery. However, if there are any issues or faults with your products, we do whatever it takes to ensure you have the product you ordered in perfect condition.
Note: Our freight company requires all home deliveries to be to the front door only, and require either:
a) the assistance of an able bodied person to help with unloading the shed... Or

b) easy access for truck with tailgate to operate and be able to unload the shed with a trolley.
If this is not possible, an additional charge of $90+GST will need to be added to the order to provide a 2 man delivery service.

Privacy & Security
GardenShed.com.au is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology and located in Australia. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of 128bit encryption, such as the Secure Socket Layer (SSL) protocol.
Returns & Replacements
If you have received an incorrect or defective item, please advise us immediately. If there are parts missing we will supply these free of charge within 7 working days. If it is an incorrect or defective item these may be returned and you will receive a full refund, providing we are advised within 7 days from receipt of the goods. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If it is not an Absco Delivered error, and you still wish to return the product, there will be a 25% Restocking fee plus a Return Freight Cost. If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item.
Disclaimer
This Service provides general information about GardenShed.com.au and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about GardenShed.com.au, its subsidiaries and the services and products they offer.

GardenShed.com.au reserves the right to change, delete or move any of the material on the Service at any time without notice.

GardenShed.com.au and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.